Customer care specialist apprentice seafreight

  • Sample Employer
  • Newcastle upon Tyne, UK
  • Feb 20, 2020

Job Description

Customer Care Specialist Apprentice Seafreight | United Kingdom | GB11692 As an apprentice, you'll earn as you learn, combining practical on-the-job training with study towards a relevant qualification. Our programmes are challenging but rewarding and you'll be supported every step of the way to make sure you're successful. YOUR ROLE Our programme is for 18 months starting 14th September 2020, combining practical on-the-job training with study towards the Level 3 International Freight Forwarding Specialist apprenticeship. The apprenticeship will teach you everything you need to know to successfully and confidently complete freight forwarding assignments, whilst being supported by your peers, your managers, and the apprenticeship team within Kuehne Nagel. YOUR R ESPONSIBILITIES Have you ever wondered how the latest gadget you ordered arrived at your door or how the supermarket shelves are always full? The answer is through the work of an International Freight Forwarder. In the modern world of next day delivery and where the purchase of almost anything is only a click away, our International Freight Forwarding teams work all year round to plan the transportation of goods across the world by air, sea and land on behalf of our customers. As part of our Seafreight Freight forwarding team you'll be building relationships with our customers, other Kuehne and Nagel offices, overseas agents and service providers. You'll be assisting and advising customers of arrival, clearances and deliveries of their goods and taking responsibility for your own operational accounts. It's a fast paced role and your training will equip you to proactively deal with service issues, actively plan your activities and review rates to maximise profits. Your apprenticeship will include face to face workshops, one to one meetings with your personal tutor and on the job training to enable you to put into practice the skills you are learning Your working pattern will be Monday Friday, 9am 5.30pm YOUR SKILLS AND EXPERIENCES Five GCSEs at grades 3 9 / A-D (including Maths & English) Right to work in the UK Strong customer service & communication skills (written and verbal) Strong organisational skills Resilience and a drive for success A willingness to learn and a want to be the best that you can be Strong IT skills GOOD REASON TO JOIN This apprenticeship was created to teach you how to move goods from one place to another but it is also a sure-fire way to transport yourself into a successful career. If you're a confident, analytical person who delivers great customer service and is eager to learn and progress in their career then you'd be a great fit for this apprenticeship This great opportunity comes with a competitive starting salary, bonuses and pay rises contained within the programme, support to achieve professionally recognised qualifications and a network of mentors, line managers and buddies to help you along your journey. In addition, you'll be eligible for an Apprentice NUS discount card and our Route 2 Rewards scheme offers discounts and savings on a wide range of high street and internet goods and services. ABOUT KUEHNE NAGEL With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world's leading logistics companies. As an employer, Kuehne Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne Nagel and look forward to receiving your application. CONTACT UK Resourcing Team This job was originally posted as